Support desk for Webcreatuto clients. Find the right contact channel, check our response times, and see which documentation questions we can close for your team.
When your internal documentation needs a second pair of eyes, our support desk is the first stop. Send a request, call the office, or drop by our Kulaston workspace to discuss documentation structure, review cycles, and handover procedures.
Support channels and response times
Send your request to info@webcreatuto.com. We triage every message within one business day and route it to the writer who owns the relevant codebase area. Include the repository name and the section that needs attention.
Reach us at +61 2 6955 7764 between 9:00 and 17:00 AWST. Use this line when a missing manual is blocking a release or when an internal team needs a clarification before the next sprint.
Visit us at 0 / 3 Edd Chase, Kulaston, WA 2088 for a structured review session. We sit with your engineers, map the current documentation gaps, and agree on the next batch of pages to draft.
Routine edits, version bumps, and small section rewrites follow a five-day turnaround. You receive a confirmation with the assigned writer and a planned delivery date before work starts.
When a manual is missing for a feature going live, we move the request to the top of the queue. Priority work includes a same-day scoping note and a draft for review within two business days.
For multi-section manuals, we send a short progress note every Friday. The note lists completed pages, open questions for your team, and the expected handoff date for the full document.
Before you write in, check the help page for common documentation patterns. For direct requests, use the contact form.